“A text analytics tool Regions developed internally in the spring called rVoice consolidates the feedback and uses natural language processing as well as the bank’s institutional knowledge of its customers to derive insights that are organized into a dashboard view. (Chief Digital Officer Andy Hernandez) The Citizens Listens platform, which it built with the experience…
Tag: Regions
Regions Bank Makes A Digital Push With The Help Of AI
“At the heart of Regions’ digital push is a sophisticated AI tool to assist bank staff in their customer interactions. The chatbot — which was in development for six years and first went live two years ago — is named ROSIE, after the robotic maid from “The Jetsons.” The same data that powers ROSIE helps…