- “Seventy percent of U.S. consumers want to use AI in their jobs, according to a new Gartner, Inc. survey.
- The majority would like AI to help with tasks such as mistake reduction (58%), problem-solving (57%), information discovery and process simplification (both 56%).”
- “AI is beneficial for process automation, and it has already helped companies enjoy more efficient operations. Using RPA (Robotic Process Automation), AI can help businesses delegate various administrative tasks that aren’t complex but extremely time-consuming.
- There is now a deluge of consumer data available for you to collect, analyze, and use for your business’s benefit. However, many businesses (especially smaller businesses) find it challenging to use the data collected. This is because it is challenging to find actionable insights from large amounts of information.”
“According to the latest survey by Salesforce, 89% of respondents said they are more satisfied with their day-to-day jobs after using automation tools, while 76% of respondents said they are more satisfied with their stress levels at work as a result of using automation solutions.”
- “One of the bigger highlights from the study specifically focused on millennials, the largest generation in the U.S. labor force today, who are increasingly ready to work side-by-side with this technology. In fact, more than a third (35%) of millennials believe humans and machines can work together and 63% believe automation in the workplace is a good thing — especially if used to alleviate certain work burdens.”
- “RPA is typically programmed upfront but can break when the applications it works with change.
- Cognitive automation requires more in-depth training and may need updating as the characteristics of the data set evolve.
- ‘RPA is a technology that takes the robot out of the human, whereas cognitive automation is the putting of the human into the robot,’ said Wayne Butterfield, a director at ISG, a technology research and advisory firm.”