“The report, Ecosystm Predicts: The Top 5 Fintech Trends for 2020, identifies five key trends that will shape the Fintech market during the next 12 months. It highlights the areas of digital banking, digital payments and Insuretech as the domains where exponential growth will take place.
“NIIT Technologies Limited, a leading global IT solutions organization, today announced that NelsonHall has positioned it as a ‘Leader’ in the Overall market segment for RPA and AI in Banking in its latest NelsonHall NEAT report 2019.
Gautam Samanta, Global Head-BFS, NIIT Technologies said, ‘We are delighted to be recognized as a Leader in NelsonHall’s RPA and AI in Banking NEAT evaluation report. This recognition is a strong endorsement of our strategy to transform client’s business with AI and RPA working at the intersection of deep Financial Services domain knowledge to enable our clients to derive real-world business impact. It also reflects that we are well positioned to respond to the changing need for RPA and AI engagements in the Financial Services sector.'”
“AI is only one dimension of automation, which also includes many sub-AI-level algorithms and tools. But increasingly, AI suffuses and boosts many different automation technologies — or will do so in the near future. For example, while RPA is creating a lot of operational value today, its future lies in cognitive-AI enhancement, a technology convergence that will solve many more business problems and will do so in a more sophisticated fashion.”
“2019 is the year in which automation technologies take centre stage, Forrester Research predicts.
In addition, Forrester predicts that intelligent automation (IA) will replace one-fifth of service desk interaction, with automation eliminating 20% of all such interactions by end-2019.
However, the automation economy is also expected to create new jobs such as that of bot masters, operational employees who handle exceptions and escalations, and who manage the performance of the bots.”