“Innovative retailers have used in-store heatmapping, CCTV, floor sensors and more in order to determine shopper patterns, inform resource planning and ultimately improve the store experience:
Tencent YouTu Lab x Intel
YouBox is an intelligent analytics framework that retailers can apply to legacy cameras. DeepGaze provides retailers with information about how shoppers move around the store and hotspots they visit.
Chinese ecommerce company JD opened a cashierless store in Jakarta, Indonesia, that uses sophisticated technology to study shopper movements.
The Drug Store
Iris Nova, the parent company of direct-to-consumer beverage brand Dirty Lemon, has opened two cashier-less stores in New York City, which use heat map trackers to monitor shopper foot traffic as well as RFID-enabled refrigerators that track inventory sold and QR codes that prompt shoppers to pay via text message.”
“Progress in the field has been lightning fast – today, everybody who’s anybody in the Valley is racing to develop and use machine learning, neural networks, natural language processing and a range of other sub-fields to innovate and monetize. Already that race has seen intense jockeying for position, with early leaders and laggards swapping positions. Here are 10 companies making big bets on AI.”
“Walmart is piloting same-day grocery delivery in China via a new service called Walmart To Go.
According to a report inTechCrunch, customers in China can access the service via a mini-program within WeChat, which is the messaging app owned by China’s Tencent. Walmart partnered with WeChat earlier in 2018 to tap that market of consumers.”
“Tencent’s new “2017 Global AI Talent White Paper” suggests the bottleneck here is education. It estimates that 200,000 of the 300,000 active researchers are already employed in various industries (not just tech), while the remaining 100,000 are still studying. Attendance in machine learning and AI courses has skyrocketed in recent years, as has enrollment in online courses, but there is obviously a lag as individuals complete their education.”
“Forty-five percent of retailers are planning to use AI in the next few years, according to the latest research from Boston Retail Partners. This AI integration will be done through the use of chatbots or digital assistants and primarily used for customer enhancement services.
•Optimizing the customer experience — 55 percent
•Increasing customer loyalty — 50 percent
•Improving mobile shopping experience — 45 percent
•Creating a seamless experience across channels — 42 percent
“While it is still early days for AI technology, Alibaba has made no secret of its ambitions in the space. However, Alibaba faces competition from its rival Chinese internet companies Baiduand Tencent, both of which are investing heavily in AI.
Baidu, which is in the process of becoming an AI-first company, this year announced a major breakthrough in technology development after successfully teaching a virtual agent to learn a language from scratch. The move is viewed as a significant step towards teaching machines to learn like humans.
Last month, Tencent announced it would open a second AI lab, basing its new centre in Seattle, as the firm steps up its research into AI, machine learning and deep learning.”