“Against that backdrop, Truist’s mobile app users grew 6%, to 4.6 million users. Zelle transactions surged 31% to 22.9 million, and overall digital transactions gained 9% to 70.8 million. Truist One’s embrace skews decidedly younger, as management noted on the call that 79% of new applications come from millennials and Generation Z consumers. The company…
Tag: Truist
The Strategy Behind Truist’s New AI-Powered Digital Assistant
“Launching a digital assistant enabled by artificial intelligence is noteworthy by itself. More significant: ‘Truist Assist,’ built from a clean slate in a year’s time, and tightly integrated with the bank’s contact center, signals the giant merger of equals that created Truist Financial is (finally) starting to click. Some digital assistants in banking have ‘personas,’…
US commercial bank Truist acquires tech firm Zaloni’s Arena platform
“Truist will acquire the Zaloni Arena platform, which the firm hopes will accelerate its data governance, metadata management, advanced analytics and artificial intelligence and machine learning (AI/ML) programmes. The Arena platform offers data for advanced analytics and AI/ML use cases using an “intelligent and collaborative” data catalogue, automated governance and “unified observability” that it claims…