“When calling Mashreq support, the solution, provided by Avaya Holdings Corp and Koopid, an AI-based customer service and messaging solutions provider and an Avaya alliance partner, enables customers to seamlessly transition to a browser-based chat session with the new virtual agent. The system securely authenticates customers, uses native-language processing to correctly interpret their enquiries, interfaces…
Tag: UAE
AI can make better use of all data
Measuring digital banking’s true potential The potential is further enunciated by the fact that currently in sub-Saharan Africa alone, 155 million men and 194 million women are financially excluded. With 82 per cent of Africa having a mobile connection, the time is ripe for the introduction of digital banks to provide financial inclusion to millions….