“’People still need to see you,’ said John F. Heaps Jr., president and CEO of Florence Bank, who will retire in May after 25 years of leading his bank. ‘I’ve used to term ‘bricks equal clicks.’ Maybe soon you can get advice not from a machine, but through a machine. Holyoke-based PeoplesBank is one of…
Tag: video conferencing
What is the future of banking technology for 2020?
“Younger generations perceive the customer journey differently and rely much less on bank branches compared to older generations as they are most engaged with unique, personalised experiences. That’s why we are expecting to see more of video banking in the upcoming years. Video conferences and remote assistance will be able to help both the younger…