“The $2.2 trillion bank is now deploying Erica as a digital assistant to support live chat agents in call centers as well as employees in commercial banking and wealth investment. ‘Organizations are realizing that they can do things like automate 20% of their search service desk requests from employees and allow people to do something…
Tag: virtual assistant
Peloton Breaks Out Checkbook For AI, Hardware Acquisitions
“Peloton has bought up three companies that will now give it expertise in wearable devices, artificial intelligence (AI), digital voice assistants, and interactive workout mats, Bloomberg reported. The deals could also help Peloton debut its own digital voice assistant, with the engineers joining the company focused on AI and computer vision technology. “What’s clear is…
Bank ABC’s AI-powered Digital Employee Fatema – The World’s First Digital DNA™ Human
“Soul Machines, a New Zealand based deep science & technology company and Bank ABC, announce “Fatema,” a fully autonomous, AI-driven Digital Human who will be an integral part of the Bank’s customer experience. The ‘digital employee’ accumulates experiences, learns, and responds to customers individually through experiential learning, adding human-like intelligence to AI. Fatema uses an…
When AI Becomes a Part of Our Daily Lives – HBR
YAGI STUDIO/GETTY IMAGES “There are more than 7,111 known living languages in the world today, according to Ethnologue. Not only will they need to anticipate what we need before we ask, they also need to understand the context of our conversations and react accordingly. Through collating an abundance of data sources, AI has the ability…
To Battle Fin-Tech Upstarts, Big Banks Are Turning to—What Else?—Technology
“One recent report from the International Data Corp. found that the banking industry is the second biggest investor in AI technology worldwide behind retail. ‘The financial industry is uniquely ready to make a move in the space and bring that computational experience,’ says Jason Mars, CEO of Clinc, a startup that makes chatbots for financial…