“New York-based fintech Glia recently acquired Finn AI, an artificial intelligence (AI)-powered chatbot platform for banks and credit unions. Leveraging AI and banking expertise, Finn AI builds conversational banking platforms for financial institutions so their customers can manage their money and improve their financial literacy. Finn AI has partnered with major FIs including ATB Financial,…
Tag: virtual assistant
Salesforce announces new innovations for financial services
“Salesforce has launched expanded financial services – powered by AI – that offer more targeted and trusted automation to help teams unlock insights, deliver excellent customer service, and drive operational efficiencies. 78% of banking customers now establish their first connection with a financial institution via a website or app. Unfortunately, the experience of being a…
The Financial Brand and Boost.ai Detail Unleashing Digital Brilliance in Banking
“Our goal with this collaboration was demonstrating the value of artificial intelligence is simply too great for financial institutions to turn away from,” said Bill Schwaab, VP of North America for boost.ai. “In light of the hyper-acceleration of self-service, filling critical customer care gaps requires we reconstruct our notions of customer experience and embrace technology…
The Complex Relationship Between Chatbots and Bank Call Centers
“Making digital banking experiences convenient and easy should be a top priority for all financial institutions. With over 75% of the U.S. population banking online in 2022, according to eMarketer, ensuring that digital experiences are frictionless is imperative to providing overall satisfaction with your customer service. Many banks and credit unions recognize the growing pain…
Level Up Your AI Skillset and Dive Into The Deep End Of TinyML
“One prevalent use of ML on microcontrollers (TinyML) includes wake word detection, which is also known as keyword spotting. For example, if you say “Alexa” or “Hey Siri,” your phone or nearby smart speaker may come to life, waiting for further instructions. The smart speaker uses two types of machine learning. The first kind is…