“Meta’s AI research labs have created a new state-of-the-art chatbot and are letting members of the public talk to the system in order to collect feedback on its capabilities. The bot is called BlenderBot 3 and can be accessed on the web. (Though, right now, it seems only residents in the US can do so.)…
Tag: virtual assistant
Add conversational AI to any contact center with Amazon Lex and the Amazon Chime SDK
“A non-conversational IVR such as this can frustrate your customers and lead them to attempt to contact an agent as soon as possible, which increases your call deflection rates. You can solve for this challenge by adding artificial intelligence (AI) to your IVR. An AI-enabled IVR can more quickly and accurately help your customer resolve…
Glia Launches Glia Virtual Assistants for Digital Banking, Integrating Conversational AI as a Core Part of its Digital Customer Service Platform
“Glia, the leading provider of Digital Customer Service (DCS), today announced Glia Virtual Assistants (GVAs) to help companies improve resolution times and lower costs while providing seamless customer experiences that blend virtual and human guidance. Built on conversational AI solutions from Glia’s recent Finn AI acquisition, GVAs are optimized for banks and credit unions and…
5 Tips for Improving Banking Customer Care with AI
“Although the financial services sector acknowledges that AI will play an integral part in the industry’s future, most companies are only investing in small-scale pilots or niche use cases. 32% of financial service providers use AI for predictive analysis, voice recognition and others. As AI becomes the main differentiator, it’s about time to fully embrace…
Glia acquires Finn AI to provide banking virtual assistants
“New York-based fintech Glia recently acquired Finn AI, an artificial intelligence (AI)-powered chatbot platform for banks and credit unions. Leveraging AI and banking expertise, Finn AI builds conversational banking platforms for financial institutions so their customers can manage their money and improve their financial literacy. Finn AI has partnered with major FIs including ATB Financial,…