“‘The more the user gets to use the app, the more it gets to know them using machine learning and AI [artificial intelligence],‘ SIX Travel Founder and CEO Khalid Meniri told PYMNTS.comin an interview.
In addition, the company uses Core ML to translate the images that users interact with and extracts tags from those images. If a customer is looking at an image of a mountain with snow, for instance, the app might discern that the traveler is looking at ski properties. Then, if a user looks at a few images of otherhotels, the app can predict that the traveler is looking for a winter getaway. The idea is to use all of these implicit and explicit actions, along with the image tags, to recommend hotels to travelers.”
“Reminding that the whole world of financial services, ecommerce and fintech today is based on one premise, trust, Issar states, “That trust, is the biggest asset of any firm leveraging the internet for any kind of business, financial, commercial, customer support, branding, etc. And trust, is today most at risk from actors with malicious intent. This risk, called digital risk, is what CloudSEK helps reduce for its clients.” It helps clients get answer to questions like : Are bad actors spying on their confidential data? Is their brand image at risk from fake sites? How can they prevent costly breaches in their infrastructure? What are hackers discussing about the company?”
All you need to do to connect DXwand app to your store is authorize it in your Facebook page, and then set a few options for your sales strategy and that is it. You will have a 24/7 seller at your finger tips!
Products Search: The app is using artificial intelligence to understand your customer’s intent during chat, looking for a product/variation or following up on an order, then responds with best match from your products catalog.
Sales agent: The app will be selling to your customers during the chat with your products catalog, price list, product pictures, promotions and variations.
Orders: The app will capture order details during chat that includes customer contacts, order delivery address on the Map and send the order to your store checkout. You can easily at any time view all chat orders and their delivery address from the app.
Chat Notifications: The app automatically sends chat notifications to customers when you update their order fulfillment from your store’s admin.
Chat Channels: The app supports only Facebook Messenger at this release. Kindly check out the road map section below for other channels we will support in near future.
Chat Menu: The app has chat default menu pops up at beginning of every chat. You can use this menu to add featured products/collections, a website link or “Call Us” button.
Chat History: The app stores all customer chat history and displays it on a user friendly timeline view.
Support: 8/5 Support on chat and email.
Roadmap (November 2018)
Marketing Broadcast: The app will detect customers’ behaviors in chat conversations to profile them and then broadcast a personalized offering to every reachable user.
Leads Generation : The app will monitor your Facebook page’s likes and comments on a post of your choice. Then, it will automatically respond to those comments with a fully loaded sales pitch that you design to capture those leads and gain their interest in your products.
Chat Insights: A set of dashboards revealing your customers’ behaviors, complaints, wish list, products in demand, leads and opportunities.
New Chat Channels: The app will support website chat for Shopify customers as well as WhatsApp, SMS and Instagram.
“Join companies such as Facebook, Starbucks, Boeing, Bose, John Deere and many more at this year’s AI & Big Data Expo.
Silicon Valley (PRUnderground) October 24th, 2018
TheAI & Big Data Expo, the leading artificial intelligence & big data event and conference is now less than 7 weeks away, returning to the heart of Silicon Valley at the Santa Clara Convention Center on November 28-29.
Panel: AI in retail andecommerce– with Starbucks & Walmart
Day 2 – 12:45pm, AI and the Consumer
Featuring: Prakahar Methrotra, Senior Director of Machine Learning – Retail at Walmart,Dan Mo, Global Technology Program Leader at Starbucks
This session will look at the different methods of using AI to deliver outstanding customer service and customer retention. The panel discussion will debate different AI applications for delivery, payment, CRM, product content and management and will also look the AI techniques to improve search”
“All that sets up Tuesday’s principal announcements, with which Oracle doubled down on its commitment to put AI at the center of its self-driving solution strategy. The focus of these latest announcements was on self-driving in a user-centric sense: using AI to tune the data-driven recommendations through which digital assistants — a.k.a. “chatbots” — help people make the right decisions under changing circumstances.
Specifically, the company today announced the general availability ofOracle Digital Assistant, a capability that it haddemonstrated publicly this past February. Within its cloud application portfolio, the newly available Oracle Digital Assistant enables companies to build personalized chatbots that help employees work smarter and more productively.”