“According to Statista 2.14 billion people worldwide will buy goods and services online by 2021. In Canada, PayPal reports that eCommerce businesses are growing 28 times more than those who are not selling online. According to Salsify 51% of the time, a product listing with more bullets will convert at a higher rate and outrank…
Month: May 2019
Einstein Analytics for Financial Services enhances banking CX
“With its new Einstein Analytics for Financial Services, Salesforce seeks to drive AI in banking further into both retail consumer finance and wealth management. Regions Financial Corp., a $129 billion company, with 1,500 Regions Bank branches across the American South, Midwest and Texas, expanded its AI footprint with a tool it calls Banker Assist using…
Google I/O: From ‘AI first’ to AI working for everyone
“Two years ago at the annual developer conference, Pichai laid out Google’s “AI first” strategy. On Tuesday, he laid out ways AI is having a significant impact across across all of its platforms, products and services. ‘We are moving from a company that helps you find answers to a company that helps you get things…
Westpac turns on AI chatbot Red as cost pressures mount
“Westpac said its new chatbot, known as Red, is now available for 4.9 million digital customers after being launched on Monday night, part of a more aggressive shift to digital rather than physical banking. The proportion of products sold through digital channels hit 36 per cent in the half, up from 29 per cent in…
Who is Zoovu?
I found an article today on Zoovu, and hadn’t heard of them to date. Their premise is that they’ve developed a self-service platform that enables businesses of all sizes to easily manage voice assistant, Chatbots and other emerging technologies by leveraging AI, machine learning and natural language processing. Rob Mullen is the CEO and has…