- “According to Gartner, by 2020 consumers will manage 85 percent of their total business interactions with banks through fintech chatbots.
- Additionally, according to Accenture, AI will allow bank employees to spend more time on exceptional work: 20 percent of non-routine tasks that drive 80 percent of value creation.”
https://techhq.com/2019/08/how-will-the-banking-industry-use-ai-to-improve-cx/
Dr. David Duan – linkedin.com/in/davidwenduan
Freedom – https://www.fraedom.com/us/
