“52% of financial services industry executives are currently making ‘substantial’ investments in artificial intelligence, and 72% of business decision makers believe that AI will be the business advantage of the future .” According to research conducted by Autonomous Next, “the aggregate potential cost savings for banks from AI applications is estimated at $447 billion by…
Month: December 2019
This is what the AI industry will look like in 2020
“With that in mind, my predictions for 2020 attempt to balance both aspects, with an emphasis on real value for companies, and not just ‘cool things’ for data science teams. Data science and AI roles continue the trend towards specialization Executive understanding of data science and AI becomes more important End-to-end model management becomes the best practice…
Bank of America AI chatbot surpasses 10 million users
“Bank of America’s mobile chatbot Erica has surpassed 10 million users since its nationwide rollout in June 2018 and is on track to complete 100 million client requests in the coming weeks. Bank of America currently claims 29 (likely typo missing “Million”) mobile banking clients, representing 60% of the bank’s total account base in 17…
Tech experts agree it’s time to regulate artificial intelligence — if only it were that simple
“‘It’s not even clear what the difference is between AI and software,’ said Oren Etzioni, CEO of the Allen Institute for Artificial Intelligence He believes the rules should include a mandatory kill switch on all AI programs and requirements that AI notify users when they are not interacting with a human.” (GeekWire Photo / Monica…
How Comerica Bank is Tapping Voice AI to Improve Its Call Centers
“The first stage, voice AI, was fully implemented for consumers for retail banking and tech service desk queries in 2018 and thus far has improved customer support efficiency by over 50% ‘When we launched VoiceSafe we started learning more from some of our initial calls,’ he continues. ‘We found there were gaps in our dialog…