“The insurance, transportation, and retail industries will either not exist in 20 years or will have changed completely due to artificial intelligence (AI), innovation, and other factors, according to Dave Jordan, global head, consulting and services integration at Tata Consultancy Services (TCS).” https://www.google.com/amp/s/www.techrepublic.com/google-amp/article/3-industries-that-wont-exist-in-20-years/
Month: January 2020
AI‑driven search boosts sales in a hurry for UK retailer Wickes
“Artificial intelligence is demonstrating its worth quickly for Wickes Building Supplies Ltd., a U.K. home improvement retailer. Less than three months after deploying an AI-driven site search tool from Bloomreach, Wickes.co.uk‘s conversion rate from site search is up 15%, failed searches that return no product results are down 30% and there are 5% fewer exits…
How can banks use technology to humanise services?
“Embrace AI to amplify the human, not the machine in banking Bridging generations for better financial inclusion and literacy New digital banks get closer to their local communities” https://www.google.com/amp/s/www.itproportal.com/amp/features/how-can-banks-use-technology-to-humanise-services/ (Image credit: Image Credit: MK photograp55 / Shutterstock) Chris Skinner The Banking Scene http://linkedin.com/in/cmskinner
Banking security in 2020: what to expect
“As technology continues to develop at pace, in 2020 we will see more banks begin to adopt artificial intelligence (AI) paired with machine learning (ML) to offer their customers enhanced security features. As businesses currently lose an average of 7% of their annual expenditure to fraud and 2017 seeing a record 16.7 million victims of…
Call Center AI Market
“In 2018, the global call center artificial intelligence (AI) market reached a value of $914.5 million and is expected to generate $2,990.1 million in 2024, witnessing a 22.6% CAGR during the forecast period (2019–2024). A primary trend in the call center AI market is the growing adoption of AI-enabled chatbots.” https://www.google.com/amp/s/finance.yahoo.com/amphtml/news/call-center-ai-market-135455013.html