“In a recent survey, conducted by third-party research organization SINTEF, it was found that conversational AI is truly an age-agnostic technology. Customers from as young as 18 up to the age of 70 or more, are regularly interacting with Banki, and three out of every four of them choose to get help from the virtual…
Month: January 2020
ServiceNow to Buy AI Chat Startup Passage AI
“ServiceNow has signed an agreement to acquire Passage AI, a conversational artificial intelligence platform that lets clients build chatbots in multiple languages. McDermott announced he was stepping down from his role at the German software giant SAP after nine years as CEO. McDermott had been expected to remain with SAP to assist in its transition…
What Retail AI Looks Like in Western Europe – eMarketer
“According to July 2019 data from P&S Intelligence, the global market for retail-related AI is expected to be worth nearly $4.34 billion by 2024, posting a compound annual growth rate (CAGR) of 35.4% between now and then. Two-thirds of retailers in France considered the use of AI indispensable for ecommerce, and a further 18.5% said…
How Bank of America uses AI to improve customer service and take on competitors
“Erica is proving very popular with customers. Less than 12 months after its launch, in May 2019, the chatbot was in use by seven million clients and had completed 50 million client requests. By December 2019, those numbers had risen to 10 million users and close to 100 million client requests. As for the predictive messaging, on average…
Currencycloud nabs $80M from Visa, World Bank Group and more for cross-border payment APIs
“Today, a London startup called Currencycloud, which has built a set of remittance APIs that let any financial business integrate money transfer services into its platform, is announcing that it has raised $80 million To date, more than $50 billion has been transferred between some 180 countries using Currencycloud’s 85 APIs” https://www.google.com/amp/s/techcrunch.com/2020/01/26/currencycloud-nabs-80m-from-visa-world-bank-group-and-more-for-its-cross-border-payments-api/amp/ Image Credits: jnhphoto…