ROI of AI Falling Short at 89% of Organizations

  • “According to research by MIT Sloan Management Review and the Boston Consulting Group, the challenge of achieving data and analytics maturity has moved from understanding the power of AI to actually recognizing the financial benefits of the technology. Unfortunately, the research found that only 10% of companies that deploy AI actually realize significant financial benefits.
  • A survey done after the pandemic impacted banking found that 75% of financial institutions considered themselves “not adept” at using data and analytics for the determination of “next best action” for marketing purposes.”

No Free Shipping, Long Delivery Windows And Poor Tracking Among The Top ‘Holiday Hold-Ups’ Consumers Say Will Keep Them From Purchasing With A Brand Or Retailer

“Three of the most common reasons holiday shoppers would stop buying from a brand or retailer this year are about delivery:

* No or discontinued free shipping – 42 percent
* Long delivery windows – 29 percent
* If the brand/retailer has no/poor tracking around shipping timelines/delays – 21 percent”

No Free Shipping, Long Delivery Windows and Poor Tracking Among the Top ‘Holiday Hold-Ups’ Consumers Say Will Keep Them From Purchasing With a Brand or Retailer

4 Trends That Will Shape the Next Few Years of E-Commerce

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  • “The chatbot industry is expected to grow to over $9 billion annually by 2024.
  • Voice searching is expected to grow a whopping 1,900 percent by 2022, and for good reason: Voice searching is akin to having a digital personal assistant, which makes the consumer feel more taken care of and understood.
  • the e-commerce drone industry is projected to grow to more than $7 billion through 2022 because no one wants to wait for their package”