“U.S. retailers sold 114% more digital gift cards in the third quarter of 2020 compared with Q3 2019, according to survey data from 1,182 U.S. stores that use Rise.ai Inc.’s re-engagement software. Plus, the revenue from selling the digital gift cards increased 65% year over year in Q3 In September 2020, on average 2.14% of…
Month: November 2020
Can E-Commerce Save Retail?
“According to a report from Yelp, 60 percent of listed businesses that shut their doors during the pandemic have closed for good, including 48 percent of retail stores. The best way for companies to please the most customers is to integrate the physical, social, and digital aspects of shopping. Successful integration is why Best Buy…
Zest AI CEO: Artificial Intelligence Is Reshaping Lending and Credit
“‘On average, our customers will see a 20 percent lift in approvals and a 30 percent reduction in charge-offs just by deploying better math,’ de Vere said. De Vere said when he shows would-be clients that his company’s ML software package offers a 10- to 50-times return on investment, ‘it becomes a very easy pill…
Regions using AI to make most of customer feedback
“A text analytics tool Regions developed internally in the spring called rVoice consolidates the feedback and uses natural language processing as well as the bank’s institutional knowledge of its customers to derive insights that are organized into a dashboard view. (Chief Digital Officer Andy Hernandez) The Citizens Listens platform, which it built with the experience…
Pandemic Accelerates The Erosion Of Brick-And-Mortar Providing New Opportunities For ECommerce
According to Digital Commerce 360’s annual retail holiday survey release in September, 33 percent of retails are projecting that web sales will increase by as much as 24 percent this holiday season – notably due to the pandemic and the continued shift to online shopping. Pandemic Accelerates the Erosion of Brick-and-Mortar Providing New Opportunities for…