“‘Gartner is suggesting that 85% of customer interactions will start by self-service in 2022, which is only six months away,’ he explained. ‘But most importantly, of those interactions, 70% will start with speech interfaces by 2023 which is also not too far away.’ ‘This has led to 42% of companies planning to enhance digital self-service…
Month: July 2021
Apple is reportedly working on a pay later feature for Apple Pay
“According to Bloomberg, the company is working with Goldman Sachs on a service called ‘Apple Pay Later’ that will allow those with its devices to settle purchases over time, including ones they make at physical shops. When using the service, the outlet says you’ll have two ways of paying for your purchase. If you pick…
Artificial Intelligence is more profound than fire, electricity, or the internet, says Google boss
“‘It can make humans more productive than we have ever imagined,’ said Sundar Pichai, the chief executive of Google’s owner Alphabet. ‘I view it as a very profound enabling technology,’ said Pichai. ‘If you think about fire or electricity or the internet, it is like that but I think even more profound.’” https://www.google.com/amp/s/www.marketwatch.com/amp/story/artificial-intelligence-is-more-profound-than-fire-electricity-or-the-internet-says-google-boss-11626202566
How Levi Strauss is upskilling its workforce to embrace data and AI
“Levi’s deploys AI to build better relationships with its customers and optimize its profit margins. While most companies bring in engineers to scale up machine learning operations, Hendrickson said, Levi’s deviates from the norm by teaching its existing workforce how to work with data and new technology through a boot camp” https://www.google.com/amp/s/venturebeat.com/2021/07/12/how-levi-strauss-is-upskilling-its-workforce-to-embrace-data-and-ai/amp/
How Mastercard is using AI to address cyber risk
“As with just about every industry, AI has increasingly infiltrated the financial sector — from visual AI tools that monitor customers and workers to automating the Paycheck Protection Program (PPP) application process. From Mastercard’s perspective, it leans on a philosophy it calls connected intelligence, or collaborative AI, which is about connecting the dots between systems…