“’Price points have come down, so smaller institutions can take advantage of bots and you don’t need to manage or train the bots,’ Shelton said. She also emphasized that banks do need to give customers a personal outlet so they don’t get caught in a loop with a bot that isn’t answering the question properly…
Month: October 2021
4 Reasons Why Your Financial Institution’s Chatbot Project Failed
“Chatbots that fail to deliver on the promise of an improved customer satisfaction can not only drive people away from the feature, but possibly from your financial institution entirely. Four common failures can negatively impact a chatbot’s ability to serve customers: 1) Poor Coverage/Poor Accuracy2) Lack of Precision3) Poor Bot Memory For Context4) Being Model…
Google MUM is Coming to Lens
“Google announced that their next generation super algorithm MUM is coming to their Google Lens product. This fulfills the promise of MUM which allows a user to search not just with text but with images as well. This helps when you’re looking for something that might be difficult to describe accurately with words alone. MUM,…
RBC launches AI-powered cashflow prediction tool
“NOMI Forecast is the newest capability in the bank’s artificial intelligence (AI)-powered virtual assistant, called NOMI. The recently launched functionality gives customers a seven-day view into their future cash flow by forecasting upcoming preauthorized payments that will soon be withdrawn from their accounts. The $1.3 trillion Toronto-based RBC launched NOMI in 2017 as a virtual…