The global chatbot market is expected to surpass $994 million by 2024, a compound annual growth rate of 27%. In 2016, Gartner predicted that chatbots would power 85% of all customer service interactions by 2020. A HubSpot survey found that 40% of consumers don’t care if they’re being helped by a person or an AI…
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8 factors shaping the future of big data, machine learning and AI
“The Strata conference provides a good barometer…Eight key points emerged for me from the event. 1. 5G will stimulate the growth of ML and result in new applications and services 2. Changing skillsets for data scientists 3. The online and offline worlds are merging 4. Internal data platforms are becoming essential for growth and innovation…
Artificial Intelligence in Retail Banking – Current Applications
“One AI company offering fraud detection to retail banks is Threatmetrix, a subsidiary of LexisNexis. Their Dynamic Decision Platform purportedly improves account authentication and identity verification. SAS offers a predictive analytics software called Credit Scoring for SAS Enterprise Miner. The solution is an added capability of their larger Enterprise Miner solution. The software’s machine learning…
Microsoft launches a drag-and-drop machine learning tool
“Microsoft today announced three new services that all aim to simplify the process of machine learning. The new interface for Azure’s automated machine learning tool makes creating a model as easy as importing a data set and then telling the service which value to predict. For those who want a bit more control from the…
HSBC’s new money management app has racked up 300,000 users in a year
“HSBC has signed up more than 300,000 users to its new money management app in the U.K., an executive at the bank told CNBC. ‘During the course of the last few months, what we have found is that aggregation per se is not that appealing,’ he said. ‘What customers love about Connected Money is the…