Image: Getty “Harnessing advanced analytics techniques like artificial intelligence (AI) and machine learning (ML) is fast becoming business as usual for the banking sector, with those that don’t adapt risking being left behind. Here’s how three frontiers of AI are transforming the bank-customer relationship. 1. Machine Learning: Preventing Customer Churn 2. Natural Language Processing: Chatbots…
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Facebook Pumps Up Appeal Of Marketplace At F8
“News from the social media’s F8 conference on Tuesday (April 30) said Facebook will soon let Marketplace sellers “ship items anywhere in the continental U.S., while (consumers will) be able to pay for purchases directly through the platform. That is only the latest addition and upgrade to Marketplace as Facebook tries to become a bigger…
How Regions Bank Uses AI to Up Its CX Game (And Boost Revenue)
“One of the two platforms, nicknamed “Rosie,” achieved an internal rate of return (IRR) of nearly 50% for the first phase of its implementation, according to Elrod. This compares with an IRR for most tech projects at the bank of between 12-15%. The second AI platform, built around IBM’s Watson software (and nicknamed “Reggie,” internally),…
10 Ways That Artificial Intelligence Can Improve Your eCommerce Business [Infographic]
How Retailers Like Tencent Are Optimizing Shopper Analytics With Behavioral Heat Mapping
“Innovative retailers have used in-store heatmapping, CCTV, floor sensors and more in order to determine shopper patterns, inform resource planning and ultimately improve the store experience: Tencent YouTu Lab x Intel YouBox is an intelligent analytics framework that retailers can apply to legacy cameras. DeepGaze provides retailers with information about how shoppers move around the…