“To better understand trends in AI and how banks are navigating this ever-changing technology, American Banker surveyed industry professionals. Highlights and analysis from this research are shared in this timely report, including: https://www.americanbanker.com/research-report/preparing-for-bankings-ai-revolution
Tag: ai Banking
Banking chatbots and virtual assistants face higher consumer expectations due to ChatGPT buzz
“Bank of America says the number of Erica users has increased steadily over the past three years, after more than doubling between 2020 and 2021. By Q4 2023, Erica had 18.5 million active users.” https://www.emarketer.com/content/banking-chatbots-virtual-assistants-face-higher-consumer-expectations-due-chatgpt-buzz
After Saying AI Is ‘Not Hype,’ JPMorgan’s Jamie Dimon Reveals How He Personally And Professionally Uses The Technology
“Speaking at Tuesday’s Australian Financial Review Business Summit, Dimon revealed that he uses AI to summarize books he doesn’t have time to read, reported Reuters. He also shared that JPMorgan has 2,000 employees working on 400 use cases for AI, with the technology already being used by thousands of employees at the bank.” https://www.benzinga.com/amp/content/37610586
FinTech Insights GPT
I’ve been actively involved with artificial intelligence since I started this blog in 2018, but the 16 months have been the most exciting. American Banker just posted a really interesting article about a new tool for digital banking strategists called – Fintech Insights GPT. The number one question I have, and this applies to any…
Banks face the twin-edged sword of generative AI
“Security is a paramount concern of customers, according to a survey of 1,000 consumers in September for BAI Outlook Banking Outlook: 2024 Trends. When asked to list the top ways banks and credit unions can help them manage their money more effectively, consumers cited ‘provide better fraud and identity theft protection’ as their number-one priority. The…