“Always-on Personal Relationship Manager for Every Customer: A personalized engine is leveraged to ensure every customer interaction is proactive and contextualized. It captures every trigger event, uses customer context, targets customers with a high propensity for a specific action (such as cross-selling), engages them, and executes action on their behalf with consent. Retail banks have achieved…
Tag: ai Banking
U.S. bank regulators ramp up scrutiny of AI use at financial companies
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Augustus Receives OCC Conditional Approval to Charter the First Clearing Bank For The AI Era
“For decades, fintechs innovated on the front end, building applications on top of 20th century infrastructure. Augustus is a break from the past—a nationally chartered US bank built from scratch around a truly modern core: programmable, autonomous, and always on—a true system of action. We’re seeing the demand already today, and the advent of the…
Navigating the rise of agentic AI in 2026
“While these innovations are broad, the most profound structural changes are currently being felt across the software, banking and financial services, healthcare, and automotive sectors, all of which are undergoing radical AI-driven transformations that prioritize operational efficiency and innovation. In three to five years, agents will negotiate directly with banks, retailers, insurers, and healthcare platforms on…
Garanti BBVA’s smart assistant Ugi turns 10: AI transforming banking
“Garanti BBVA’s AI journey, launched in 2016, has evolved into Ugi, which today handles more than 6.4 million monthly interactions on average, has 1.6 million active users, and supports more than 300 end-to-end banking transactions. With the integration of generative AI, Ugi can now understand 90% of user requests. Over the past year, nearly 50%…