Nation’s largest mall gives holiday shoppers AI-based assistance

“The Mall of America has launched a first-of-kind chatbot for shopping malls. Done in collaboration with Satisfi Labs, the location-based AI chatbot program is designed to provide faster customer service to busy holiday shoppers. The chatbot, available on Mall of America’s website, mobile app, and Facebook page, can answer questions in real-time about gifting, food recommendations, and attractions and holiday events happening in the mall, based on a user’s specific location and in real-time.”

Voice AI Company Voysis Launches Independent Commerce Platform for Retailers and Brands –

  • At an event in New York, Voysis has announced its new product, Voysis Commerce, and released the findings of a research report that shows voice commerce and search is at a major inflection point for retailers and brands.
  • 50% of retailers have mobile voice search on their roadmaps for 2018, a massive increase from sub 1% in early 2017.
  • The majority (60%) of online traffic now comes from mobile devices, but this traffic accounts for only 16% of conversions.
  • Retailers surveyed see voiceas a way of increasing conversion rates from mobile with currently 80% of items from carts abandoned.
  • A large majority of consumers (83%) believe using voice technology makes it easier to find and discover products. Even more, 89%, said voice makes searches faster.
  • Mobile voice search, which takes advantage of the natural synergy between smartphones and voice, is currently on the tech roadmap for 35% of respondents, but that will increase to 60% by the end of 2018.