“During 2025, the bank deployed more than 50 generative AI solutions, which it said have reshaped how customers interact with its services and how employees carry out day-to-day work. These include faster and more intuitive in-app search, improved response times across customer operations, and additional support for colleagues in branches and call centres.” Read more…
Tag: ai expense reduction
Artificial Intelligence in Banking: More Hype Than Reality
“Unfortunately, while there is virtually no question of the benefits of data and AI for the benefit of the consumer, the vast majority of deployment by legacy organizations still focuses on cost reduction and productivity and/or risk management. While these use cases certainly help financial institutions meet quarterly financial goals and protect against losses from…
How artificial intelligence and machine learning are revolutionising eCommerce experience?
“Algorithms were used to generate creative descriptions of each product via optical character recognition (OCR) and image processing. With this artificial-intelligence (AI)-enabled solution and natural language processing (NLP), automated product descriptions were generated. This reduced the time spent on this task and the retailer was able to reclaim lost online sales worth $6.9 mn, annually.”…
Aisera, an AI tool to help with customer service and internal operations, exits stealth with $50M – TechCrunch
“‘There are billions of people in call centres today,’ he said in an interview. ‘If I can automate [repetitive] functions they can focus on higher-level work, and that’s what we wanted to do. Those trying to solve simple requests shouldn’t. It’s one example where AI can be put to good use. Help desk employees want…