“Artificial Intelligence – or AI – has transformed the financial services industry globally. In just a few short decades, the sector has become reliant on the technology that powers its data aggregation, security, authentication, products and services. AI adoption has permeated more facets of banking with various use cases such as advanced fraud detection, customer…
Tag: AI
The big three innovations transforming cloud security
“Secure Access Service Edge is a term coined by Gartner in 2019, defined as the convergence of multiple network and security-as-a-service capabilities, such as software-defined wide-area networks, secure web gateways, CASB, next-generation firewalls and zero-trust network access. SASE is delivered as a service and enables zero-trust access based on the identity of the device or…
Zapier: 60% of knowledge workers use automation to save time
“Marketers save the most time due to automation tools, an average of 25 hours saved each week, followed by IT professionals at 20 hours, customer service representatives at 16 hours and HR professionals at eight hours nearly 30% of knowledge workers say they received a raise or promotion as a result of using automation software….
4 Ways Conversational AI Is Improving the Customer Experience
“Chatbots play an increasingly important role in customer service, support and sales. Pickell reflected that 95% of customer interactions are expected to take place via an AI chatbot or live chat by 2025. Additionally, a Gartner report indicated that by 2022, 70% of white-collar employees will interact daily with conversational platforms.” https://www.google.com/amp/s/www.cmswire.com/customer-experience/4-ways-conversational-ai-is-improving-the-customer-experience/amp/
How a “Human++” Approach Can Empower Bank Employees and Drastically Improve Efficiency and Effectiveness
“AI and Automation has the potential to drastically transform front to back-office operations using a next generation workforce. The solution executes 95% of requests and assigns only the remaining 5% exceptional cases to staff. Not only has there been a 92% increase in productivity due to elimination of manual effort, but the time needed to…