“On 15th December 2020, Watsons and Domino’s were announced as the winners of the Best Use of AI category at the third annual Asia eCommerce Awards. Once identified, Watsons tackled cart abandonment with hyper-personalized campaigns that resulted in more than a 7 percent increase in average order value (AOV) over the last year. Domino’s used…
Tag: AI
AI and Chatbots Can Help Organizations Meet Rising Customer Expectations
“U.S. companies have been slow to adopt AI technology; only 2.8% use machine learning, according to a U.S. Census Bureau report. As of January 2020, 88% of Strayer students surveyed who interacted with Irving agreed that the chatbot helped them solve their issue easily, and 92% of them were likely to recommend Irving to other…
The Future of Artificial Intelligence in 2021
“It’s been an amazing year for AI, as we’ve seen it accelerate with the pandemic. We’ve seen adoption in businesses go from 4% to 14%. Now I would say we’re pushing 20%. AI is starting to change the way that business is done. I would say the number one lesson we have learned is there…
Walmart Joins Livestreaming Trend With TikTok; New ‘Shop Party’ App Debuts
“At a time when the coronavirus has sent record numbers of consumers online instead of to the mall, livestreaming is filling the social vacuum. There’s no better example of the trend’s proliferation than Walmart and TikTok, which on Thursday (Dec. 17) announced a “first of its kind” event scheduled for Friday, Dec. 18 at 8…
Banking industry’s tech shift has accelerated amid pandemic
“A November study by Accenture of more than 47,800 global banking customers, 2,000 of them Canadian, showed only 15 per cent had used bank video calls before Covid-19. Now 46 per cent said they would use video calls when branches reopen and 35 per cent would prefer them to a face-to-face meeting. Only 34 per…