“That is why state-owned China Eastern Airlines is now using artificial intelligence (AI) to improve the customer experience, using the technology’s ability to handle huge amounts of data to tailor its services for individual consumers. More broadly, the airline’s data lab now automatically classifies thousands of complaints and offers recommended solutions, to help front line…
Tag: AI
Data and AI Power the Future of Customer Engagement in Financial Services
“Combining insights from all of these touchpoints will create an even more robust profile of your customers that can improve engagement success. Remember, consumers no longer walk into a branch or pick up a phone to voice a concern or to make a purchase. Instead, they often interact on other channels hoping that their financial…
AI for Cybersecurity in Banking – Where Banks Are Investing Today
“The Global Banking and Finance Review claims that cyberattacks have cost nearly $360 billion per year in losses every year or the past three years. In recent years, global ransomware attacks, such as WannaCry, have put financial institutions on edge, and many banks are now investing in artificial intelligence to combat hackers.” https://emerj.com/ai-sector-overviews/ai-cybersecurity-in-banking/
How to Get Started Developing a Corporate AI Strategy
“Start with some of the low-hanging fruit in AI with relatively immediate returns, like customer service. Doing so gets you on the AI train and allows you to start to accumulate actionable data about your customer. Second, find ways to augment AI into existing business processes, supplementing what humans do, allowing them to focus on…
Razorpay swoops on AI-based fraud prevention firm Thirdwatch
“Razorpay CEO Harshil Mathur called the deal a “perfect fit” and believes that it will result in a 30-40% decrease in fraud level by next year.” https://www.verdict.co.uk/electronic-payments-international/news/razorpay-swoops-on-ai-based-fraud-prevention-firm-thirdwatch/ ThirdWatch – https://www.thirdwatch.ai