“Sophisticated companies are making good progress connecting internal and external data to create functional insights that can be easily shared and used by decision makers across the business. But two key developments have brought a certain urgency to the question for businesses across the globe. The first is the pivotal nature of this moment for…
Tag: AI
The Machine Economy Is Here – The Digital Transformation Era Is Over
“It’s now clear that decision-making AI and machines will be the primary driver of economic growth over the next decade in what’s being referred to as the ‘Machine Economy.’ Not only will the Machine Economy depend on data to operate, but all these smart applications, machines, and connected devices will continue generating exponentially increasing amounts…
Add conversational AI to any contact center with Amazon Lex and the Amazon Chime SDK
“A non-conversational IVR such as this can frustrate your customers and lead them to attempt to contact an agent as soon as possible, which increases your call deflection rates. You can solve for this challenge by adding artificial intelligence (AI) to your IVR. An AI-enabled IVR can more quickly and accurately help your customer resolve…
Glia Launches Glia Virtual Assistants for Digital Banking, Integrating Conversational AI as a Core Part of its Digital Customer Service Platform
“Glia, the leading provider of Digital Customer Service (DCS), today announced Glia Virtual Assistants (GVAs) to help companies improve resolution times and lower costs while providing seamless customer experiences that blend virtual and human guidance. Built on conversational AI solutions from Glia’s recent Finn AI acquisition, GVAs are optimized for banks and credit unions and…
Want your company’s A.I. project to succeed? Don’t hand it to the data scientists, says this CEO
“Arijit Sengupta once wrote an entire book titled Why A.I. is A Waste of Money. That’s a counterintuitive title for a guy who makes his money selling A.I. software to big companies. That’s borne out in a slew of recent surveys, where business leaders have put the failure rate of A.I. projects at between 83%…