“Research from McKinsey cites that 25% out of 2,400 business leaders surveyed stated that they increased artificial intelligence (AI) adoption due to the pandemic. In fact, more than half of the respondents in a recent study by Forrester identified more satisfied customers as a top benefit for personalized customer service interactions, such as chatbots. A…
Tag: AI
How NerdWallet uses AWS and Apache Hudi to build a serverless, real-time analytics platform
“NerdWallet’s mission is to provide clarity for all of life’s financial decisions. This covers a diverse set of topics: from choosing the right credit card, to managing your spending, to finding the best personal loan, to refinancing your mortgage. As a result, NerdWallet offers powerful capabilities that span across numerous domains, such as credit monitoring…
AI Maturity in Banking Lags All Other Industries
“Despite the importance of leveraging data and artificial intelligence for risk management, enhanced operations, revenue generation and improved customer experiences, the vast majority of banks and credit unions are only in the formative stages of development. In fact, Accenture ranks banking at the bottom of all industries in AI maturity. According to research from Accenture,…
Why digital optimization is the new digital transformation
“The key to a successful digital strategy is understanding what keeps your customers coming back, and then optimizing and personalizing digital experiences based on those insights. Many companies still focus the majority of their efforts on acquiring new customers, which is important for short-term growth, but long-term, sustainable growth requires lifelong customers and brand advocates….
Meta is putting its latest AI chatbot on the web for the public to talk to
“Meta’s AI research labs have created a new state-of-the-art chatbot and are letting members of the public talk to the system in order to collect feedback on its capabilities. The bot is called BlenderBot 3 and can be accessed on the web. (Though, right now, it seems only residents in the US can do so.)…