I read a lot of these articles on a daily basis and it’s easy to identify the ones that are repeating the same old story to build SEO; and, I scrub those out so that you’re not stuck reading the same thing every day. This one is clearly different with the concepts of predictive routing…
Tag: analytics
SAP retail chief: Why more retailers need to harness data differently
“Yet with SAP’s 2018 Digital Transformation Executive Study finding just 3 per cent of retailers have completed digital transformation projects, most of which focused on efficiency and cost cutting, there’s clearly still a long way to go before brands successfully harness digital for more disruptive innovation in the retail experience. Again, however, only a small…
Seizing change in seas of change: a 2019 compass for AI in banking
“Despite their heroic work to date, financial services firms will face the same competitive and regulatory challenges in 2019 as in the past years. Navigating around the three-headed beast—competitive disruption from other established firms, fintechs and new digital-only banks—represents another big issue. Thus the overarching mission for at least the next year involves digital transformation….
DATA’S GROWING ROLE IN SCALABLE ECOMMERCE
“In the US, for example, ecommerce currently accounts for approximately 10% of all retail sales, a number that’s projected to swell to nearly 18% by 2021. Financial analysts predict the retail giant (Amazon) will control 50% of the US’ online retail sales by as early as 2021, In order to shift ecommerce from a product-centric…
The Financial Service Industry of Tomorrow Runs on AI and Video Banking
“over $1 trillion of today’s financial services cost structure is exposed to replacement by machine learning and artificial intelligence (AI).” Meaning that in the near future, AI will have a huge impact on how financial services enterprises run and do business. Today, the main use case for AI in financial services is in the contact…