“Narvar is India’s first enterprise platform for post-purchase customer experience in the e-commerce sector. As an enterprise-grade customer engagement platform, Narvar enables seamless post-purchase experiences that retain and engage customers from cart to doorstep. Here Sunil Rajguru talks to Founder & CEO Amit Sharma to find out more about the company and the Indian e-commerce…
Tag: artificial intelligence
33-Year-Old Founder Raises $51 Million to Add AI to Call Centers
“Sachdev estimates that the U.S. alone has 3.9 million call center workers and those numbers will steadily diminish as companies adopt new technologies. He declined to reveal the startup’s valuation, but said it is “one step away from turning into a unicorn,” the tech industry’s term for a value of $1 billion or more.” https://www.google.com/amp/s/www.bloomberg.com/amp/news/articles/2019-08-13/33-year-old-founder-raises-51-million-to-add-ai-to-call-centers
This airline uses AI to monitor customer complaints
“That is why state-owned China Eastern Airlines is now using artificial intelligence (AI) to improve the customer experience, using the technology’s ability to handle huge amounts of data to tailor its services for individual consumers. More broadly, the airline’s data lab now automatically classifies thousands of complaints and offers recommended solutions, to help front line…
Data and AI Power the Future of Customer Engagement in Financial Services
“Combining insights from all of these touchpoints will create an even more robust profile of your customers that can improve engagement success. Remember, consumers no longer walk into a branch or pick up a phone to voice a concern or to make a purchase. Instead, they often interact on other channels hoping that their financial…
AI for Cybersecurity in Banking – Where Banks Are Investing Today
“The Global Banking and Finance Review claims that cyberattacks have cost nearly $360 billion per year in losses every year or the past three years. In recent years, global ransomware attacks, such as WannaCry, have put financial institutions on edge, and many banks are now investing in artificial intelligence to combat hackers.” https://emerj.com/ai-sector-overviews/ai-cybersecurity-in-banking/