“The company is looking for less than half as many people to fill its 4,600 retail banking outlets. Meanwhile, the number of job openings that contain recent developments in fintech — automation, AI, machine learning, and natural language processing — doubled since the new year.” https://media.thinknum.com/articles/bank-of-america-is-replacing-branch-staff-with-ai-robots-are-coming/
Tag: Bank of America
7 million Erica users, and counting
“Bank of America’s Erica is growing on consumers. Since the bank introduced what it calls ‘proactive insights’ to the artificial intelligence-driven virtual assistant late last year, it has added thousands of users willing to take advantage of its automated advice on day-to-day finances.l https://www.americanbanker.com/news/bofas-roi-on-ai-7-million-erica-users-and-counting https://promo.bankofamerica.com/erica/
Robo advice will be ubiquitous
“Consumers are being inundated with product and service pitches from established financial companies and startups, and choosing the best ones is becoming ever more difficult. Increasingly, advice is seen as the feature that can set one offering apart from another. However, tailoring every offering on an individual level poses major challenges. As a result, banks…
Video: Bank of America AI chatbot Erica
“Bank of America Corporation made a bold push into AI technology with the debut of an intelligent virtual assistant named erica. Erica is a chatbot leveraging “predictive analytics and cognitive messaging” to provide financial guidance to the company’s over 45 million customers.” Yesterday at #Money2020, @DigitalMMoore revealed innovative new capabilities coming to mobile and ATM….