“12½ trillion hours spent online, a new milestone in internet adoption, and new records for social media use Global population: The world’s population stands at 7.91 billion in January 2022 Global mobile users: More than two-thirds (67.1 percent) of the world’s population now uses a mobile phone, with unique users reaching 5.31 billion by the…
Tag: Brandon McGee
Report: 62% of orgs use voice technology to increase revenue
“According to a new report by Deepgram and Opus Research, 77% of companies are using voice technology to identify new business opportunities, and 62% are using it to increase revenues. The report also confirmed that customer loyalty continues to be top of mind for companies in 2022. 73% of respondents noted customer experience analysis as…
The Return to Brick and Mortar in 2022
“63% of Americans stating that they feel comfortable and safe going back to shopping malls and physical stores. SMS and Whatsapp: Ensuring a new or existing customer receives your message is paramount. This is why companies are now more aware of the importance and efficiency of SMS marketing. This ensures that your message is at…
Virtual Store Openings Tease the Future of Shopping
“Digital evolution is a critical component of our growth strategy as we enhance the overall omnichannel consumer experience,” said Christopher Reid, vice president and general manager of global digital at Kontoor Brands. “Through these new virtual stores, we are offering consumers a more immersive experience with our products and the opportunity to engage with our…
How digital banking can be better for customers
– “Digital banking is not necessarily better banking. What matters most is meeting the customer’s needs in any given interaction. – Hersch believes that banks are lagging fintechs when it comes to customer experience, and as a result customer loyalty may be shifting toward nonbanks. – Her best advice is to first focus on making…