“Customers now want a simpler, more focused menu. Perhaps they’re tired of thinking too much, which would be understandable. Moreover, in uncertain times, the familiar becomes the necessary. Yet younger customers want something more exciting. Because that’s what it says on the Being Young membership card. Moreover, personalization has become a considerable need, want and…
Tag: Brandon McGee
Personetics, an AI-powered customer engagement and insights platform for banks, raises $85M
“‘Banks are increasingly moving from a passive to a proactive relationship with customers, and looking for new ways to help them improve their financial well-being,’ Personetics cofounder and CEO David Sosna told VentureBeat. ‘They are sitting on a wealth of data that can allow them to anticipate their customers’ needs, and Personetics’ AI helps them…
Check out the shopping experience at Amazon’s new retail clothing store
https://youtu.be/c67K8JO1WJE “Customers enjoy doing a mix of online and in-store shopping, and that’s no different in fashion,” Simoina Vasen, the managing director of Amazon Style, told CNN. “There’s so many great brands and designers, but discovering them isn’t always easy.” https://www.digitaltrends.com/news/amazon-first-clothing-store-in-california/?amp
AI Presents New Risk Model for Banks
“Featurespace Product Manager Richard Graham told PYMNTS that model explainability is critical in financial services, and indeed any other vertical that relies on advanced technologies to reach everyday decisions that affects people’s daily lives. At a high level, model explainability is simply the concept of being able to understand what is happening as inputs are,…
New Infographic: Why banks need customer experience solutions to drive choice and loyalty
“New research from American Banker, Humanizing the Bank Customer Experience, developed in conjunction with creative experience agency Monigle, examines the core of what drives customers to choose and stick with a particular financial institution to help executives take meaningful actions to build strong bank-to-customer experiences.” https://www.americanbanker.com/infographic/why-banks-need-customer-experience-solutions-to-drive-choice-and-loyalty