U.S. Bank Launches Spanish-Spekaing Voice Assistant for App

  • “U.S. Bank has debuted a Spanish-speaking version of its Smart Assistant mobile app voice assistant. The bank claims Asistente Inteligente de U.S. Bank is the first such tool among financial institutions in the U.S., allowing customers to converse by voice and text with the AI in Spanish.
  • The Clinc-powered natural language understanding blends with the bank’s business logic software and specialized APIs. The Spanish feature may give U.S. Bank a leg up against the mushrooming competition.
  • “‘Asistente Inteligente is the first Spanish language virtual assistant of its kind in the United States, offering Spanish-speaking customers the very best digital banking tools from U.S. Bank,’ U.S. Bank chief digital officer Dominic Venturo said.”


Middle East Finance Giant Launches Voice Banking Alexa Skill

“The value of voice banking is becoming well known enough for an ongoing flurry of related releases either by banks or in partnerships with tech developers. Wells Fargo recently launched a virtual assistant but is playing catch up to other American banks. For instance, U.S. Bank launched a voice assistant for its mobile app last year to allow users to carry out their banking requests using conversational language. And Bank of America saw its existing virtual assistant, Erica, become increasingly popular, tripling interactions over the last year to 104.6 million total. Credit unions are experimenting with AI too. Wisconsin’s Landmark Credit Union began working with conversational AI platform Clinc to create a virtual assistant, and Minnesota’s Wings Financial Credit Union started to work with Nuance to add voice AI and vocal biometric security to its customers.”


Landmark Credit Union and Clinc Launch Conversational AI Chatbot Clinc’s Artificial Intelligence technology to enable Web & Mobile customer support

  • “The new voice and text-enabled chatbot enhances the experience for Landmark’s 370,000+ members seeking convenient, 24/7 access to information and support resources
  • Members can inquire about product offerings, branch/ATM locations, refinancing, credit cards, opening accounts and dozens of other subjects that would previously result in a call to the contact center or branch visit. The technology results in over 85% of customer inquiries handled without waiting for a live agent.
  • ‘The use of Clinc’s AI technology is a great fit as we continue to enhance our member-facing technology capabilities both in-person and online,’ said Brian Melter, Landmark’s Chief Experience Officer.”


OCBC integrates voice command service with banking app

  • “OCBC Bank has built its own voice command tool and integrated the artificial intelligence-powered virtual assistance with its mobile app, enabling customers to use the service for various transactions including bill payments and balance enquiries.
  • The software was developed alongside Clinc, a US AI Fintech company that specialised in conversational AI.”


Clinc – https://clinc.com

Clinc on the move

Clinc raises over $50 million to bring conversational AI to cars, banks, and kiosks

  • “Clinc, a four-year-old AI startup based in Ann Arbor, Michigan, today announced that it’s secured $52 million in series B financing
  • Last year, the firm saw a 300% uptick in revenue and expects to more than triple business this year.
  • “We’ve had phenomenal growth and built unbelievable momentum in a very short period of time,” said CEO Jason Mars
  • Clinc’s tech, like Apple’s Siri or Google Assistant, leverages a combination of natural language processing (NLP) engines, machine learning, and deep neural networks to make sense of human speech.”


  • Jason Mars – CEO
  • http://linkedin.com/in/jason-mars-74041037

    Clinc- https://clinc.com

    Customer Story

    Clinc and Isbank are revolutionizing Turkish banking with the creation of Maxi, a personal financial assistant that is currently being used by 6 million Turkish-speaking, mobile banking customers, today.