“Digital banking is evolving at an incredible pace and, while customers will continue to crave the versatility offered by evolving in-branch experiences (Chase’s new Manhattan emporium now offers a ‘digital advice bar’ and after-hours community Chase Chats), the technology is quickly closing off the need for customers to step foot through the door. As conversational…
Tag: conversational ai
US Bank deploys smart assistant to boost digital banking
“U.S. Bank has launched a service called the U.S. Bank Smart Assistant, marking the latest financial institution to incorporate AI-based voice commands into its mobile banking app. “Our Smart Assistant has been under development for 18 months — with the goal of continuing pushing our customer experience forward so our customers can bank where and…
Conversation intelligence startup Chorus.ai raises $45M in Series C funding
“Chorus.ai said its software has become even more valuable to sales teams thanks to the coronavirus pandemic, as business deals have become more heavily scrutinized. The company recently published data that shows a 91% increase in the number of buying side chief financial officers joining calls since January and a 77% increase in director-level professionals…
HOW AI IS CHANGING CUSTOMER EXPERIENCE – International Banker
“AI is influencing CX in two primary ways. The first is through personalised data insights and advice generation (also known as next-best-action or next-best-conversation)—both direct to the consumer via digital channels and/or via interactions with a business banker, contact centre or branch staff. More recently, conversational AI is increasingly influencing CX, taking on a variety…
Bank of America’s AI Robot Learns 60,000 Ways to Talk About the Coronavirus
“North Carolina-based Bank of America, the digital push translated to more than 2 million customers using Erica for the first time since the beginning of March, bringing total active users to greater than 13 million. The virtual assistant handled 15 million requests from clients in April alone, accounting for about 10% of all queries received…