“Embedded finance is the buzzword of 2022, but unfortunately it’s still understood too narrowly, focusing on the not-so-innovative expansion of distribution channels. And embedding financial products into customer journeys isn’t easy, a challenge that mmob — another “Best of Show” winner — tries to solve with its partnership platform. But there’s a bigger opportunity around…
Tag: Digital Transformation
Fintech rise forces retail banks to pivot, says report
“Customers are pivoting to competitors that offer more personalised, bespoke experiences, leaving retail banks lagging behind. That’s according to the World Retail Banking Report 2022 (WRBR) published by Capgemini and Efma. The survey showed that 75% of customers are attracted to the cost-effective, seamless services offered by fintechs and traditional banks simply cannot keep up….
Revolutionizing CX with chatbots
“According to Forrester, 73% of customers say that the most important thing a company can do to provide them with good service is to value their time. Considering areas of opportunity for reducing customer hold time and increasing the likelihood of getting them to the right person the first time – not to mention the…
Want Your Company to Be Successful? Mark Cuban Says A.I. Is Key
“Mark Cuban knows a little bit about emerging technologies, and to him all roads lead to artificial intelligence. There are two types of companies in the world, he said at a recent Harvard Business Review leadership conference, “those who are great with AI and everyone else.” Cuban stresses that the payoff from AI is a…
Can Artificial Intelligence Jeopardize Bank Loan Growth?
“Using artificial intelligence and automation to digitize and upgrade banking processes is the new imperative for banks and credit unions. They have come to realize that becoming truly digital institutions requires much more than offering a mobile banking app, or turning paper files into digital files. Digital transformation requires a much more comprehensive approach. To…