“The pandemic presented unprecedented challenges for the workplace. For most, a decline in productivity wasn’t one of them; 39% of businesses actually reported an increase in productivity after shifting to remote work at the start of COVID-19. Despite a general consensus that innovation is key to adding value to a business, staying ahead of the…
Tag: Digital Transformation
Artificial intelligence is everywhere now. This report shows how we got here.
“The number of patent filings related to AI innovations in 2021 is 30 times greater than the filings in 2015 For image classification, the most popular database used to train AI models is called ImageNet. The cost to train it has come down as well, dropping by over 60 percent since 2018. Meanwhile, a system…
Walmart Embraced Irrationality And Won—Here’s What CX Innovators Can Learn From Its Success
“1. Shared pain points need out-of-the-box solutions. The most successful brands not only understand their customer journey from soup to nuts, but they also have their finger on the pulse of shared challenges—the ones that competitors have yet to solve. 2. Irrationality fuels innovation; insights inform design. As the saying goes, “Necessity is the mother…
Payment disruptions in digital banking – Entrust report
“Omnichannel touchpoints are increasingly crucial in digital banking: In Australia, 93% of respondents say they prefer to bank online in some form. Evidence that digital banking is the new norm. However, it is still essential to provide various digital options, as 62% say they prefer using the app from their bank or credit union, while…
Decisions Part 2: Creating a Culture of Analytics-driven Innovation
“The key to moving beyond just optimization to reinvention is to empower a culture of ideation, exploration, trying, testing, failing, learning, and trying again. A culture of analytics-driven innovation includes: – Culture of Empowerment. Give everyone in the organization the power to envision, ideate, try, fail, learn, share, and try again. Empowerment isn’t just for…