“Today 85% of deposit transactions are being made through the Bank of America app, ATMs and other automated channels – driven by nearly 48 million checks deposited digitally during the second quarter alone. As of the beginning of last month, more than 70% of Bank of America clients are actively using digital channels for more…
Tag: Digital Transformation
AI Weekly: AI adoption is driving cloud growth
“In a recent survey, 80% of U.S. enterprises said they accelerated their AI adoption over the past two years. A majority consider AI to be important in their digital transformation efforts and intend to set aside between $500,000 to $5 million per year for deployment efforts. Organizations were projected to invest more than $50 billion…
Digital transformation after the pandemic | MIT Sloan
“‘Digital transformation is less of a digital problem than it is a transformation problem,” said Westerman in a recent webinar for MIT Sloan Management Review. “It’s a leadership problem for envisioning and driving change.’ With consumers and organizations finally ready to embrace digital change at scale, how should companies leverage that shift to facilitate future…
Embracing the rapid pace of AI
“In a recent survey, ‘2021 Thriving in an AI World,’ KPMG found that across every industry—manufacturing to technology to retail—the adoption of artificial intelligence (AI) is increasing year over year. Part of the reason is digital transformation is moving faster, which helps companies start to move exponentially faster. But, as Cliff Justice, US leader for…
The difference between CX and DX and why they matter in ecommerce
“79% of consumers said in a Salesforce report the experience they have with a company matters as much as the company’s products and services, and that makes customer experience one of the most important competitive differentiators today. Salesforce surveyed thousands of customers in mid-2020 and found that 88% expect companies to speed up their CX…