- “Chief Architect and Vice President of eBay AI and Platforms Sanjeev Katariya said AI is woven into all aspects of its platform and touches every experience within eBay.
- “We have over two decades of data and customer insights that we use to train our algorithms and make our AI smarter,” Katariya said. “Every time a user interacts with the marketplace, the AI learns and provides feedback so we can create a better experience.The advances have been accelerated by developments in deep learning that allows us — and others — to make longer strides in how we process data.”
- Of particular interest to sellers: eBay is using artificial intelligence in search, personalization, recommendation systems, and insights and discovery – as well as computer vision, machine translation, and natural language processing.
- “AI has become the key to understanding buyer behavior and removing friction to ensure we’re serving up the best experiences,” Katariya said.”
“Our [technique] can be immensely helpful, as out of 284,807 samples we can safely rule out 139,220 [transactions],” they wrote.
If you’ve purchased or sold something on eBay recently, you might have encountered the system in action. The researchers coyly noted that it was successful in picking out fraudulent transactions in data from an “ecommerce platform”