“Thanks to advances in social media, customer engagement is at its highest point. However, as businesses scaled up, they started to realize that there was simply no way they could deal with fielding hundreds or even thousands of relevant comments, questions, and feedback from consumers. Some businesses try to hire staff to cope with this…
Tag: engagement
Improving Customer Service Using Artificial Intelligence
There are five major areas where AI is currently collaborating with businesses all around the globe. To help achieve better customer experience and satisfaction AI is working on: Customer EngagementPersonalizationAccuracy and ConsistencyInsight in Real-timeCustomer Service Analytics https://www.google.com/amp/s/readwrite.com/2020/02/20/improving-customer-service-using-artificial-intelligence/amp/
5 key AI trends in customer engagement
“Trend One: Consumers want real conversations People have reached digital overload with…an estimated 63.5 notifications daily per person. Trend two: Conversational AI is everywhere Use of virtual and voice assistants continues to rise, with Google’s Assistant deployed across one billion devices, and Amazon reporting sales of 100 million Alexa-enabled devices in 2019. Trend three: Robocalls…
Case Study: AI-Powered Shopper Engagement and Conversion
“The brand decided to use CognitiveScale’s augmented intelligence and AWS infrastructure to apply machine learning to digital commerce. 23% increase in sales per session 44% increase in customer and visitor engagement” https://info.cognitivescale.com/shopper-engagement-and-conversionhttps://info.cognitivescale.com/shopper-engagement-and-conversion
Singapore goes AI: training, incentives and regulation
“Earlier this year, both the United Overseas Bank (UOB) and the OCBC Bank in Singapore announced their intent to invest in training sessions in AI for their staff. In a recent note entitled “Is AI the next revolution in retail banking?”, UBS strategist Philip Finch revealed that the new technology could lead to a 3.4%…