“Erica is proving very popular with customers. Less than 12 months after its launch, in May 2019, the chatbot was in use by seven million clients and had completed 50 million client requests. By December 2019, those numbers had risen to 10 million users and close to 100 million client requests. As for the predictive messaging, on average…
Tag: Erica
Bank of America AI chatbot surpasses 10 million users
“Bank of America’s mobile chatbot Erica has surpassed 10 million users since its nationwide rollout in June 2018 and is on track to complete 100 million client requests in the coming weeks. Bank of America currently claims 29 (likely typo missing “Million”) mobile banking clients, representing 60% of the bank’s total account base in 17…
Bank of America revamps mobile app with new AI features
“Bank of America redesigned its mobile app to improve navigation for its 29 million mobile banking customers. Erica, its virtual voice assistant that has about 9 million users, per an announcement. The bank reported a 76% surge to $20.8 billion in payments through Zelle Mobile activity made up 52% of its digital consumer sales, demonstrating…
7 million Erica users, and counting
“Bank of America’s Erica is growing on consumers. Since the bank introduced what it calls ‘proactive insights’ to the artificial intelligence-driven virtual assistant late last year, it has added thousands of users willing to take advantage of its automated advice on day-to-day finances.l https://www.americanbanker.com/news/bofas-roi-on-ai-7-million-erica-users-and-counting https://promo.bankofamerica.com/erica/
Bank of America bets digital transformation can offset rising expenses elsewhere – ZDNet
Jackpot…this article on Bank of America is a goldmine of data for mobile, voice and digital. Use these numbers in your next business case pitch for capital funding. “The bank said that it ended its first quarter with 27.1 million active mobile banking users, up 9 percent from a year ago, and digital sales were…