“Sovcombank uses artificial intelligence to collect non-performing liabilities, however, according to Dmitry Gusev, this is only the beginning: ‘The bank also plans to automate staff recruitment, sales, and service quality surveys. The use of artificial intelligence reduces our call center costs by up to 75% with better customer service, and it frees employees for solving complex…
Tag: expense reduction
Scaling Agile, adopting AI: How Intel is making IT a strategic part of the business
“According to the report, the office has generated $1.25 billion in business value by using AI and advanced analytics in areas including sales, marketing, manufacturing and product design. For instance, Intel has optimized its parts inventory with an intelligent, automated system that has reduced time to decision from six months to one week and increased…
CognitiveScale: Purchase to Pay Case Study
IMPACT “Providing relevant contributing factors to the processor, the AI solution increased the automation of invoice processing by ~30%, from 60% to 90%. • Estimated cost elimination per exception $6 • Savings opportunity per month $250,000 • Projected annual cost reduction $3,000,000” https://www.cognitivescale.com/wp-content/uploads/2018/03/amplify-purchase-to-pay.pdf
Bots to cut $8 billion by 2022
Image credit: Wutthichai Luemuang/EyeEm | Getty Images “Businesses utilizing chatbot technology today have likely done so for two main reasons: to enhance the customer experience and save money. Juniper Research projects that bots will cut business expenses by as much as $8 billion by 2022; without a doubt, this technology will have a huge impact for…