“Banks have several opportunities to tap customers, but these opportunities get swamped in the social media noise. Digital Sensing enables you to continuously listen to your customers across channels, discover the context and trigger processes for appropriate real-time action or response. Digital sensing combines omnichannel, mobility, analytics, business process management, and customer communication management capabilities…
Tag: Financial Services
The Future of Banking: AI, Fintech, and How Banks Can Survive Disruption
“Ian Wilson, former Head of Artificial Intelligence at HSBC – businesses don’t need an AI strategy. Businesses need multiple AI strategies for each functional division at their company. What works for customer service isn’t going to work for anti-money laundering. Interviewees highlighted three core challenges to adopting AI in banking: It’s unclear whether or not…
Three Ways AI will Drive Growth at Retail Banks
“In the retail banking tech circles, artificial intelligence (AI) is one of the hottest topics for discussions. Barely a conversation with a CTO, CIO, or CMO occurs these days without mentioning the potential benefits of AI in the banking industry. And for good reason. The benefits AI can produce is staggering. 1. Accelerate customer acquisition rate…
Hiring data indicates that Bank of America is replacing branch staff with artificial intelligence
“The company is looking for less than half as many people to fill its 4,600 retail banking outlets. Meanwhile, the number of job openings that contain recent developments in fintech — automation, AI, machine learning, and natural language processing — doubled since the new year.” https://media.thinknum.com/articles/bank-of-america-is-replacing-branch-staff-with-ai-robots-are-coming/
BBVA creates AI Factory to drive data innovation
“Spanish banking group, BBVA, has set up a new centre to explore the ways artificial intelligence (AI) can support its data-driven services, reports Jane Connolly.” https://www.bankingtech.com/2019/06/bbva-creates-ai-factory-to-drive-data-innovation/