“Glia, the leading provider of Digital Customer Service (DCS), today announced Glia Virtual Assistants (GVAs) to help companies improve resolution times and lower costs while providing seamless customer experiences that blend virtual and human guidance. Built on conversational AI solutions from Glia’s recent Finn AI acquisition, GVAs are optimized for banks and credit unions and…
Tag: Financial Services
How to use AI to Better Serve Millennials in the Banking Industry
“Millennials – the 25 year-old to 40 year-old cohort – are hitting their prime spending years. There’s 1.8 billion of them, representing 23% of the world’s population, and they’re not content with the status quo. Some 50 percent of 8,000 banking customers in a new CapGemini survey cited voice assistants as a feature they want…
Advance Digital Banking Using AI Is Just One Way Arvest Bank Plans on Utilising Google Cloud
“Arvest Bank, a community bank with more than $26billion in assets, announced a five-year partnership with Google Cloud to enable and accelerate its multi-year digital transformation strategy. The announcement follows the bank’s partnership with technology leader Thought Machine, and comes on the heels of its announcement that growth strategist Laura Merling has joined Arvest to…
A deep dive into Capital One’s cloud and data strategy wins
“‘At Capital One, we say data is the air we breathe. Companies recognize that the key to success in today’s tech-driven landscape is making use of their data. So, no pressure.’ ‘When you combine common tooling and centralized policy with federated ownership, you make it easy for your practitioners to do their job,’ he said….
5 Tips for Improving Banking Customer Care with AI
“Although the financial services sector acknowledges that AI will play an integral part in the industry’s future, most companies are only investing in small-scale pilots or niche use cases. 32% of financial service providers use AI for predictive analysis, voice recognition and others. As AI becomes the main differentiator, it’s about time to fully embrace…