Robotics firm brings smart fulfillment to ecommerce

“Berkshire Grey’s platform goes beyond a robot and a gripper to incorporate computer vision. The addition of machine learning enables it to evaluate past tasks and improve them if needed: If a robot picks something without a good grab, the platform can identify the problem and resolve it in real time. “Our system will let it go, reset quickly and then repick it,” Blair says.”

https://nrf.com/blog/robotics-firm-brings-smart-fulfillment-ecommerce

INSIDE FLIPKART’S AI-POWERED BOTS

  • “Nearly 350 AI-powered bots – monikered Automated Guided Vehicles (AGVs) – help operators process ‘4,500 shipments an hour at twice the speed and with 99.9% accuracy’.
  • India is one of the fastest-growing markets for e-commerce in the world. Buoyed by affordable smartphones, deeper penetration of internet and high consumption growth, this market is set to grow and exceed $100 billion by 2022.”

“Amazon’s fulfilment network comprises a variety of building types and sizes. Each of these is set up like a Manhattan-style grid and houses 1-4 million bins on the order of 10 million packages.”

Inside Flipkart’s AI-Powered Bots

5 lessons learned from a Black Friday customer experience fail

“HubSpot research found that 80% of consumers would stop doing business with a company because of a poor customer experience.

Here are 5 key lessons ecommerce retailers can learn from Retailer B’s mistakes to ensure that they have a solid customer experience strategy in place for Black Friday and Cyber Monday.

    Don’t skimp on infrastructure
    Optimise the user experience
    Take a long, hard look at order fulfillment
    Prepare customer service staff
    Make automation your friend”

https://memeburn.com/2019/11/5-lessons-black-friday-fail/