“If e-commerce is the future of retail, we’re going to need to fortify the shipping channels we rely on. “When something goes wrong with delivery, the customer usually has no recourse. The freight forwarder often passes the buck, and it’s impossible to tell who exactly is responsible for what went wrong.” 64.3% of respondents said…
Tag: fulfillment
Robotics firm brings smart fulfillment to ecommerce
“Berkshire Grey’s platform goes beyond a robot and a gripper to incorporate computer vision. The addition of machine learning enables it to evaluate past tasks and improve them if needed: If a robot picks something without a good grab, the platform can identify the problem and resolve it in real time. “Our system will let…
INSIDE FLIPKART’S AI-POWERED BOTS
“Nearly 350 AI-powered bots – monikered Automated Guided Vehicles (AGVs) – help operators process ‘4,500 shipments an hour at twice the speed and with 99.9% accuracy’. India is one of the fastest-growing markets for e-commerce in the world. Buoyed by affordable smartphones, deeper penetration of internet and high consumption growth, this market is set to…
5 lessons learned from a Black Friday customer experience fail
“HubSpot research found that 80% of consumers would stop doing business with a company because of a poor customer experience. Here are 5 key lessons ecommerce retailers can learn from Retailer B’s mistakes to ensure that they have a solid customer experience strategy in place for Black Friday and Cyber Monday. Don’t skimp on infrastructure…