Middle East’s first AI-powered digital engagement banking bot makes banking easy for Mashreq customers

“When calling Mashreq support, the solution, provided by Avaya Holdings Corp and Koopid, an AI-based customer service and messaging solutions provider and an Avaya alliance partner, enables customers to seamlessly transition to a browser-based chat session with the new virtual agent. The system securely authenticates customers, uses native-language processing to correctly interpret their enquiries, interfaces with the bank’s back-end systems, and presents relevant details in an appealing visual format.”

https://www.google.com/amp/s/www.expresscomputer.in/amp/artificial-intelligence-ai/middle-easts-first-ai-powered-digital-engagement-banking-bot-makes-banking-easy-for-mashreq-customers/58287/

Mashreq Bank partners with Avaya, Koopid for AI-enabled banking

“The new system, which will act as a visual and conversational virtual assistant, will enable Mashreq customers to access banking services and complete service requests almost entirely through an AI-powered ‘agent’, Mashreq said. The ‘chatbot agent’ will be able to verify customers, complete transactions, and sign up for new services on the customer’s behalf – from anywhere and through any device. The service will be immediately responsive, offering instant service and will be available 24×7.”

https://ibsintelligence.com/ibs-journal/ibs-news/mashreq-bank-partners-with-avaya-koopid-for-ai-enabled-banking/


Mashreq

https://www.mashreqbank.com/uae/en/personal/digital-banking/whatsapp?src=homepagebanner