“These shoppers have higher expectations than ever before. While nine out of 10 consumers say they expect online shopping to be equal or better than in-store, half are experiencing crushing disappointment according to our study. If retailers don’t address this experience gap, more bad news awaits. Almost three-quarters of customers say they will abandon a…
Tag: ML
Banking on technology
“Mr Chatchai said that GH Bank will also provide more convenience to customers in the first quarter of next year by allowing them to conduct a live chat with the bank’s staffers to request a mortgage loan. With the live chat feature, customers will no longer need to go to GH Bank branches, in line…
The Future of Banking To Be Driven by Artificial Intelligence; New Report States
“The ‘Bank of the Future’ whitepaper, published by Mambu and Google Cloud, identifies ‘ubiquitous banking’ as the next frontier in the digital financial revolution, and reveals three building blocks that will enable the future of banking: 1) Customer-centric strategy – products and services built around the customer for the customer, embedding AI technology to hyper-personalise…
Report: 81% of online retailers increase AI budget to boost holiday sales
“Eighty-five percent of retailers expect online sales to increase during the 2021 holiday shopping season, continuing an upward trend from the pandemic lockdowns of 2020, according to the 2021 eCommerce Outlook Report from Anodot and Researchscape. To help them stay competitive, retailers are turning to artificial intelligence, with 81% of the merchants in the survey…
How RBC’s AI-Powered Digital Assistant Doubled Mobile Engagement
“Royal Bank of Canada, second-largest bank in Canada by assets (C$1.62 trillion ), has been building its competence in this area for several years, using advanced technology. Results suggest the investment is paying off. Not only are the number of users increasing, but they’re spending more time using features of the bank’s popular virtual assistant,…