“According to Forrester, 73% of customers say that the most important thing a company can do to provide them with good service is to value their time. Considering areas of opportunity for reducing customer hold time and increasing the likelihood of getting them to the right person the first time – not to mention the…
Tag: natural language
How AI is Changing Digital Marketing
“For those of us working in the realm of digital marketing, the impact has become even more clear over the last few years. To put things into perspective, 61% of marketers say AI is the most important aspect of their data strategy, according to MemSQL. Have you ever searched for a particular product and then…
Artificial Intelligence Is Not a Strategy. It Is a Customer Experience Accelerator
“One of the fastest areas of adoption for AI in the enterprise is chatbot applications. It’s often a good place for companies to get started with AI and see quick results. By 2024, Insider Intelligence predicts that consumer retail spend via chatbots worldwide will reach $142 billion– up from just $2.8 billion in 2019. TechStyle,…
Report: 91% of top data execs agree that managing unstructured language data must be addressed
“There is growing realization across enterprises that unstructured language data is not merely a byproduct of operations but a vital resource to be mined for actionable insights. The ability to extract value from unstructured data is what will separate businesses from their competition via better Net Promoter Scores and reduced manual document handling and extraction…
“From customer service to complex banking tasks” DeepBrain AI implements AI human technology into KB Kookmin Bank
“DeepBrain AI, a company specializing in artificial intelligence(AI), announced on the 28th that it has signed a technology supply agreement with KB Kookmin Bank, a leading financial company, and implemented Korea’s first kiosk-type ‘AI banker’ and officially introduced it this month. DeepBrain AI’s AI human technology is a solution that creates a virtual human capable…